Anonymous
map-marker Mcminnville, Tennessee

Dissatisfied

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We stay here every year when we go Christmas shopping. Every year it has been bad, but this was the worst.

We had to sit in our car for two hours, because there was no parking and were told that this was our problem not theirs. Desk clerk was extremely rude And did not help at all. This place is rundown, and the people around there are very sketchy. Every person that we had to deal with was extremely rude and did not care if we had a problem.

We have stayed every year for many years and this was my last time to stay here. There is a club in the motel, and it is very very loud. The room smelled very strongly of pot and was not very clean.

We stay always in an interior room, because there is no way I would ever stay in one of their exterior rooms. All I saw was a bunch of druggies and possible *** do not stay here.

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User's recommendation: Find another place to stay. Do not stay here.

1 comment
Guest

What did you expect? The rate is cheap.

It looks terrible. It advertises itself as a budget hotel.

The town’s population has a quarter of the people below the poverty line. It just screams “don’t have to try hard.”

Anonymous
map-marker Williamsburg, Virginia

Completely disgusted, hygiene issues, weird smell, bugs!

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Clarion Hotel - Completely disgusted, hygiene issues, weird smell, bugs!
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Clarion Hotel - Completely disgusted, hygiene issues, weird smell, bugs! - Image 3
Clarion Hotel - Completely disgusted, hygiene issues, weird smell, bugs! - Image 4
Clarion Hotel - Completely disgusted, hygiene issues, weird smell, bugs! - Image 5

I booked a stay at the Clarion in Romulus, Detroit on Sept 14 through the 18th, 2023. I booked it through Booking.com .

It was almost 1 am when I got to the hotel. The shuttle driver was great. He really showed us around. Once walking into the hotel, the smell that hits you is just nauseating.

It was a fake, overpowering sweet smell that is trying to cover something. We got our key and were trying to open the door when the key fob wasn't keyed properly. We had to go back and key a new one. Going through the hallway was even more of a terrible smell.

When we opened the door, the room was terrible. The stench of whatever it was physically was making me ill. It was almost 1 am at this point. My mom, who is elderly, was exhausted.

We had flown all day to be with our family for a tragic death of her brother. We were already mentally fragilee. When I went to go sit down on the bed, the bedding pulled. I noticed no mattress cover.

I looked down on the floor, turning on the light and saw bugs, dead ones, markings and trails. They were on the back of the headboard. I pulled back the sheet and the mattress and was absolutely appalled, disgusted, and mortified to think that people had been sleeping here. See the pictures below.

There were blood stains, brown stains, dirt and knows what else. It was so bad it made my stomach turn. I could not believe it. I told my mom we were not staying here, especially for the amount we had spent.

I helped my mom down to the front desk, let her sit while I went up. I respectfully demanded that we get a refund and they cancel our reservation. I could not stomach the smell and it was effecting my breathing. I showed the two young staff members at the front the pictures of the room and bed.

They looked shocked, took pictures of my pictures, then told me there was no night manager. I was told I would have to wait to the early am to have one of the managers look into it. I was furious I would have to wait. They told me I could have another room, but that I was still going to be charged for the entire stay (14-18th of September).

I wanted to leave. If I left I would be paying for 2 different places. We decided to stay and have another room. It was not much better.

The room still had bugs around the edges and corners. These rooms obviously do not get vacuumed but only so far. The bathroom had old grime, brownish stains and was just not the way the hotel represented themselves on line. The next morning my neck looked like it was broken out on the right side.

I had a rash on the left side of my neck. We got up and dressed and I went to the manager. She was not apologetic nor did it seem to bother her. She offered to discount the room half off.

I said fine but then changed my mind because of the smell of the hotel. I just could live in that room, I wanted to leave. Bookings website said to contact the hotel for cancelations. The manager said no, to contact the 3rd party site.

I felt trapped because I could get no one to help. I couldn't deal with the hotel issue any longer that day, as we had a family death that we were dealing with and grieving over. After an extremely long day and getting nowhere we went back to the hotel and had to stay the night due to the issue not being resolved. The room had not been cleaned or anything.

The The next morning I took as much as we could. I called booking got it straight, we checked out of the Clarion. Between the smell of chemicals, fake sweet smells, and extremely toxic health conditions of their mattresses, sheets floors, bathrooms and headboard smears of bodily fluids, we will not stay there ever again am absolutely mortified that there are no checks and balances for cleanliness. The amount of possible transmittable germs were insane.

I used to work EMS and have seen cleaner crime scenes than that mattress. The pictures do it no justice. I am extremely unsatisfied and quite frankly shocked. Your company, regardless of new management or not, must take better care.

The manager on the 2nd night we had to stay was more concerned with telling us she was getting off work not to miss her hair appointment than rather making sure her handoff was to someone with the same leadership position and or supervisory abilities.

Have not had a receipt or anything sent to us. Booking canceled the 16 through 18th of Sept with no penalty.

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User's recommendation: Look in corners, check your bed, check your headboard, ...cover your suitcase!

Anjelica Rab

Crackheads

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Clarion Hotel - Crackheads
Meet a guy there apparently a lot is c drugs there he said is a *** nameis Robert McAteer does a lot of drugs there and a dealer beware
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Loss:
$500
Pros:
  • Drugs dealer

Preferred solution: Tell that drug addict not to go there warning

User's recommendation: Don’t go

Suzette J Row

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Verified Reviewer
| map-marker West Columbia, South Carolina

They Are Rude

Clarion Hotel - They Are Rude
This hotel is trash and so is the staff. The room was disgusting and smelled old and stale. All the towels are brown and I was told thats as clean as it gets. The front desk lady was so nasty and rude to me I wanted to slap her smug face
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Loss:
$79

Preferred solution: Full refund

User's recommendation: Runnnnn do not spend your money here

Janice B Sdo

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Verified Reviewer
| map-marker Newhaven, England

Not at all happy with the service and the treatment we received from a particular employee

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We check in for our stay 07/03/2023 through 07/07/2023, first thing no microwave, no iron, soon after we got settled I put room the toilets would not flush and flooded the bathe room , we called and let the person at the desk what was happening she called maintenance and then told me he would be there to repair toilet and bring microwave,. It wasnt until almost dark when he showed up, he worked o it and when he left he told it was fixed and explained how we were to flush it so that it would work,, huh?

Anyway soon after he left it started to not flush and flood,, we called desk he never returned, next morning I called and told the desk person that I wanted to move to a new room , she was irritated and wanted to know what my issues were,, i told her about the microwave and the toilet, she says well I wont be able to live uou until after 3:90. And I cant promise youll have a room with microwave,, waiting till 3:00 I thought wss totally unreasonable, but what could we do, the maintenance did not shoe up to look at again , at 3:00 I went down to desk to ask how our move was doing , and the person follow her shift did know anything about it, so again I explained, she was very sorry and right away got our transfer done, this woman not only made us wait till 3:00 with a toilet yhAt dont flush but flooded , but did not have the decency to pass the info on,, we have displaced for a month while waiting for our apartment to come available, my hudbsnd has emphysema and needed to rest, no tv service, no internet strbicr for 2 1/2 days of our 4 day stay, when I fpoke to the woman following the other employee , I find out shes the manger,,and what a wonderful helpful person she is , she came to our room at check out time and took my husbands breathing machine out to our car

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Loss:
$300

Preferred solution: Full refund

3 comments
Kailei Pis

You stay you pay.

Guest
reply icon Replying to comment of Kailei Pis

Funny , I’m sure some wonder why becsuer first my husband has emphysema , Moving in and out of a motel, it’s just not possible, the reason why we staying in a motel is because we are displaced and wait for our apartment to open up for us, I couldn’t afford to pay for new accommodations somewhere else,

Kailei Pis
reply icon Replying to comment of Guest-2359701

You are making excuses. If you stay you should pay.

If you cannot afford to stat at a hotel sleep on the streets or homeless shelter. No need to make lies to get a free stay..

The only time you should get a refund is if you check out. You can always sleep on the streets or a homeless shelter.

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Joyce P Hdu

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Verified Reviewer
| map-marker Mackinaw City, Michigan

Bad customer service for the price.

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Clarion Hotel - Bad customer service for the price.

Very rood receptionist. You pay for a full day and you can not check in until 4 pm?

When I asked the receptionist about this she got rude and said check in is at 4 we will see you then really snooty. I even call and requested a early check in 3 days prior and they told me that they will put it in there notes. This was about 1130 a.m. We didn't get into the room until 330 pm.

Which there was a lot of spider webs in the window and one of the queen beds was broke. The pool was dirty and a lot of broken items throughout the hotel. Breakfast was disgusting. Pancakes were hard around the edges, ham was boiled at least that is what it looked like, hard boiled eggs where frozen, and toaster controls was broke so the toast would burn.

Will never return to this Hotel again. Don't recommend it to anyone.

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Loss:
$357
Pros:
  • On the beach
Cons:
  • Bad customer service and dirty

Preferred solution: Full refund

User's recommendation: Don't stay.

Linda O Toj

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Verified Reviewer
| map-marker Greensboro, North Carolina

This stay was a nightmare

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First off I was homeless when I came here just had a spinal surgery they had people smoking in front of there door smoke coming in my room reported nothing was done same guy set the fire alarm off yesterday . Employees says if the guest scared they can go across the street to the fire department.

They are ratchet here .

Spoke with the GM Steve about getting my room c lean and he said it would get done sat trash and laundry sat in my room all weekend long . They take your towels and most of the time u have to go get clean ones aal so finally made my own bed went to the front desk and hit towels and sheets and good thing I bought my own tissue Went to complain he asked me was I Checking out on the 31 smh the head follows the tail meaning he don't care about the hotel or his job I been here 3 months yeah everybody have a bad day but he never want to address anything going on also a pair of tickets 120.00 got stolen out of my room I had bought them for my son for his bday and a guess that was there for the weekend hit my truck didn't report it cause they don't care about it over all this was a worst experience I wouldn't recommmend nobody stay here and it s noisy as well

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User's recommendation: Run away from this place

Anonymous
map-marker Bellevue, Washington

Cancel reservation

They say I am unable to cancel this reservation. The reason for the cancellation is the conference I was going to has been canceled. Dr. David Jeremiah on revelations the conference I was going to. I think its very sad that I cannot get back my money. No one will be using the hotel room for that night. I will make sure not to use a Clarion in the future if you cannot resolve this.!
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Kevin W Okj

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Verified Reviewer
| map-marker Brooklyn, New York

Deposit still on hold

This Is entrapment,,never did the ad say security deposit. Hotel took 442...of my money...That was for a 4 night stay...I slept in my car...cause i did t have 100 dollar to...pay..extra.stay away...stay awayforget this
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Makenzi Swm
map-marker Tacoma, Washington

My stay at the Clarion Hotel , Concord, Ca was total disappointment

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Check-in date: July 6, time was between 5:30/6:30P, slipped and fell on a cracked paver just short of the lobby, was helped up by two gentlemen who were using hotel baggage cart. Female desk clerk looked me in the eye and never asked if I was hurt, or was I okay, As I checked in I inquired about checkout payment procedures, also asking for an incident report of some kind on my fall was met with hostility and rudeness.

At this point I hand her my ID and Credit Card for processing, she then tries the card backwards, informing me my card was declined, at which time I informed her that I had in fact spoken to Capital One 45 minutes earlier being informed that I had more than what would be needed for a one week stay plus deposit.

She had my card and ID to a customer waiting and tells them to process my card and got upset because I asked to speak to a manager. Will follow-up with a letter to Corporate Office.

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User's recommendation: Be cautious and optimistic and follow-up with the Corporate Office

Mary J Prm
map-marker West Memphis, Arkansas

Filthy hotel from front door to the rooms

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Clarion Hotel - Filthy hotel from front door to the rooms
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On March 10 2023 I booked this hotel it was so filthy from the time you entered floors unkept and it had a stench there my first room was dirty so they moved me to a room that was twice as dirty there was hair in the beds throw up on bed skirt hair in showers on walls and ceilings bugs crawling and the floors in the room needed mopping and every hard surface needed to be cleaned
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Loss:
$143
Pros:
  • Breakfast was ok
Cons:
  • Lady had a tissue blowing her nose and not cleaning hands
  • Filthy place and no one seemed to care

Preferred solution: Full refund

User's recommendation: Check room prior and make sure you have a refund if it’s not clean

Shontel Zmc

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Verified Buyer
| map-marker Cary, North Carolina

Horrible experience!! Hotel room dirty. Hotel chain should be ashamed. Even phone was dead when I went to call, had to use personal cell.

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Clarion Hotel - Horrible experience!! Hotel room dirty. Hotel chain should be ashamed. Even phone...
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Clarion Hotel - Horrible experience!! Hotel room dirty. Hotel chain should be ashamed.... - Image 3
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Clarion Hotel - Horrible experience!! Hotel room dirty. Hotel chain should be ashamed.... - Image 5
Clarion Hotel - Horrible experience!! Hotel room dirty. Hotel chain should be ashamed.... - Image 6
Dirty room/ tape on remote was filthy ( heard of Covid anyone?) remote did not work; room phone was dead/ trash on floor. The second room had NO blanket on the bed had to use coat for warmth and pipes woke me at 3 am. STAY AWAY!!!
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User's recommendation: STAY AWAY

Katie B Ziy
map-marker Houston, Texas

Had bugs

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Had bugs and stuff all over the floor black stuff all on bed and under the sheets the bathroom had old suit on the railing and I killed 2 roaches I guess that was the bug . I was itching all over so I called to switch rooms and the next rooms was dirty too ..

so the 3 room was better and we stayed in that one at 3 in the morn dragging my kid around waking him up no sleep and missed my dr appt why I came to Galveston in first place . All I asked for was to let us check out later that day for inconvenience and she only offer till 100 and that all she could do was give me 2 mor hours ! After all that ! Ridiculous..

I would have comped stay or have me another nite or anything better than what she offered I didnt even ask for my money back .

Brooke I think the manager was very unaccommodating and it was rude of her . I felt very disrespected and disappointed.

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Renee B Xke

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Verified Reviewer
| map-marker Concord, California

They charged me 3500. For a sheet set and two towels after threatening to call the police on my disabled eight year old son.

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Clarion Hotel - They charged me 3500. For a sheet set and two towels after threatening to call...
I was moving to a new city w my disabled 8 year old. The regional center issued a check fir 3500.00 right before Thanksgiving for him and I to stay there for a month. My son got sick during the 2nd week. The manager kicked us out and kept the money. He knew it was holiday and we had nowhere to go. He is a slime ball, like, and thief. Do not go there. The place is in disrepair and they discriminate against widows and the handicapped!!!
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Loss:
$3500
Cons:
  • Liars
  • Thieves
  • Prey on young widowed single moms

Preferred solution: Full refund

User's recommendation: Don't give them your money. They are liars, thieves. Who prey on widows and handicapped children.

1 comment
Renee B Xke

Unbelievable

Monica C Uub

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Miami, Florida

Clarenton Inn hotel compensation

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Clarion Hotel - Clarenton Inn hotel compensation
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Updated by user Nov 10, 2022

I never received anything from Snapchat they never refund me anything So now I want to know how to resolve this issue because it's still not resolved I haven't been compensated for anything

Original review Oct 11, 2022
The Clarion inn said they was compensate me for 3 nigth stay because of Multiple roaches found crawling in bed and walls in the room And I have it on video ...So they said snapchat would receive the money first then snapchat will refund the total 3 nite refund / compensation back to my Card on file Within 7 to 10 business days
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User's recommendation: Refer people to clean hotels instead of ones with roaches And rodents

Rayma C Wln

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Can't get deposit back?

Was hung up on. Would appreciate speaking to supervisor 856725****, extremely important. Awful experience and wanted to ask a question I had. I posted some of the pictures I have in the "receipt" column because it says that column is "private" and doesn't post publicly. my goal is not to cause a problem with you guys I am just extremely confused . There are more pics and video upon request just wanted to show as I am trying to figure out deposit.
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User's recommendation: don't hang up on them

About

Related Companies

Choice Hotels International, Econo Lodge, Rodeway Inn, Comfort Inn, Quality Inn

Summary

Clarion is a large chain of hotels. It was founded in 1970. The Clarion hotels originally operated under the following names: Royal American Hotel and The Paddlewheel Hotel Casino. Clarion is a franchise brand of the Choice Hotels Group. Clarion offers accommodations for events, along with catering, beverages and food. There are 24-hour hotel business centers, fitness centers, swimming pools, restaurants, and bars. Clarion also offers conference rooms, banquet halls, lobbies, convention facilities, and reception facilities. Clarion rooms are equipped with flat-screen televisions, microwaves, coffee makers, refrigerators, and hairdryers. The company accepts cash and most major credit cards including Visa, MasterCard, American Express, and Discover. (это бренд choice hotels)

Clarion Hotel reviews and complaints

Clarion Hotel is ranked 405 out of 1983 in Hotels and Resorts category

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